I've been teaching the art of service in my own little corner of the internet since 2009

I created by training program after my first experience as a waitress. I wanted to save others from going through the pain I did—not understanding how to maximize efficiency, unsure of how to interact with guests, wondering how veteran servers seemed to sell so much more and make better tips. I knew I hadn't been trained sufficiently and wanted to create a better way for restaurants and their staff.

The support from the people we've helped train has been incredibly gratifying—and I'm thankful to those who have taken the time to let me know that they benefited from the courses. I love sharing the same tips-and-tricks that were shared with me by the kind and patient waiters I worked with all those years ago. It feels great paying that support forward. I hope that these trainings will benefit your staff and your restaurant will be a place where the art of customer service thrives!